Standard Shipping

Standard shipping is at street level. Processed by express couriers such as GLS, DHL, UPS or FEDEX, delivery takes 1-2 working days for Italy and 3-4 working day for UE.

Once the shipment starts, the customer will receive a tracking number to monitor its progress.

The shipment is made through specialized couriers with variable delivery times depending on the volume and the exact destination of the goods. It usually requires 1-2 working days from the order, and may require a few more days (about 2 or 3 days) if it is a very fragile product such as marble tables, large mirrors or anything that requires special care, for which Artisia Store will provide the most convenient custom packaging.

The indicated waiting days do not include holidays and any long weekends. For products that are not available in stock, waiting times do not include the days from 1 to 27 August, while for products available in stock shipments are made regularly, with the exception of 14/15/16 August. 

How is delivery time calculated?

Delivery times vary depending on the size of the products purchased and the destination of the order. After placing the order, the average availability time of each item is indicated in the product description section.

In order to calculate the delivery time, it is necessary to add to the average availability time the estimated days of shipping by standard or specialized courier.

For example, a product not indicated as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks from order confirmation. From the arrival of the product in our warehouse we will calculate the standard shipping time with delivery within 2 working days.

Items that have been purchased in the same order are usually shipped together. However, depending on customer needs, it is possible to arrange separate shipments by sending an e-mail to customercare@artisiastore.com

Whenever possible, products that are already in stock will be shipped the same day of your order; other items will be shipped as soon as they reach our warehouse.

Delivery costs

The shipping cost up to 149,99€ is 10€ for Italy and 15€ for the EU,
Shipping is free from 150€.
Attention, all possible duty charges are excluded.
For further information, please contact our customer service sending an e-mail to customertcare@artisiastore.com

Damage in transit

We deliver worldwide, monitoring the packaging and operational management operations needed to ensure optimal product delivery. However, damage may occur during transport, therefore we recommend you to check the products very carefully after receiving them.

• What should I do if one or more products are damaged during transport?

Upon receipt of the order, if it has been damaged, we recommend not to accept the damaged goods or to sign the delivery note with the note "damaged/broken product" and possibly describe briefly the damage observed.

Please inform the courier and our Customer Service immediately of the damage in writing within 7 days of receipt by sending an email to customercare@artisiastore.com.

• What to do if you have accepted the damaged goods?

In this case, we kindly ask you to send us an email with the invoice number and the following pictures:

- one photo clearly showing the reported damage;

- two photos of the original packaging, one of the inside and one of the outside.

Once we receive these photographs, we will be able to submit a damage report for our insurance company. While we are processing your claim, we ask that you store the damaged product until we contact you to arrange for pickup.

Dispute Resolution

Since the 15th of February 2016, a new platform operated by the European Commission, ODR (Online Dispute Resolution), is active online, aimed at allowing EU citizens to non-judicially resolve any dispute relating to and/or arising from sales contracts for goods and services stipulated online. To submit a complaint you can connect to the following site: www.ec.europa.eu/consumers/odr