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Garantie und Kundendienst

All products and brands are created with finest materials and preferring a sustainable production.

We try to make everything very well but we can make mistakes, and that’s why we don’t want you to be worried: all the products purchased in Europe are protected, in compliance with European regulations, by a limited warranty of six months from the date of the original receipt. For the warranty to be valid, it will be necessary to keep and present the original receipt of your purchase.

Artisia Store would assume the shipping cost for its exchange, return or repair – If you received a damaged, defective or wrong item.

Contact our Customer Care by email (customercare@artisiastore.com) or Livechat click in the right corner the icon as soon as possible, so our customer service team can help you.

It must be communicated within a maximum period of 30 days. In addition to that, we give you a limited warranty of six months from the date of the original receipt.

What does our warranty cover?

Our 2 years warranty covers defects in materials and manufacturing. It includes, for example (and as long as it is not the result of an accident or misuse), the repair of:

  • Seams
  • Trimmings
  • Spare parts shipment
  • Zippers
  • Other issues relating 100% to manufacture

Only products that have been acquired through our own and official sale channels, both online and physical, will be covered. (*If you bought your product in any of our stores, you must contact them directly).

During the warranty period we will try to repair the product at no cost to you. In case the repair generates additional costs (because, for example, it is not something contemplated in the warranty), we will inform you of the cost before carrying on with the repair.

If it is not possible to repair it, and it is our responsibility because of a manufacturing defect, we will replace it with the same product or with an equivalent one of your choice (if possible) if the same it is not available. Please note that if we send you a new replacement item, we will not send you the defective/damaged item.

Our products are handmade, so they may present slight differences with regard to the images shown on the web. Therefore, a product is considered to be in good condition and conforms to the order placed as long as it fits its description and maintains the characteristics and quality detailed in our website, in addition to the fact that it can be used for its purpose.

What does our warranty does not cover?

No theft or damage or flaw resulting from misuse and / or poor maintenance of the item or intentional damage will be covered.

  • Some examples of accidents or misuses that the warranty will not cover are:
  • Stains of any kind
  • Color transfers
  • Scratches
  • Hits
  • Burns
  • Dampness / Bags wet from the rain or otherwise

Neither it will cover aspects related to the general wear of the product caused by normal use after a prolonged period of time. By "general wear" we mean the normal deterioration resulting from a long period of use. This wear, therefore, is not related to the manufacture or materials of the product.

Likewise, in no case the damages caused as a result of alteration, misuse, maintenance or repair by third parties will be covered.

All returned items will be examined by our team.

Please, before sending your product for evaluation in case you require the use of the guarantee, remember to email us at customercare@artisiastore.com so that we can give you the necessary indications.

❤️ Thank you!

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